MGT 5340 - Negotiation and Conflict Resolution

Credits: 2

This course provides coverage of negotiation and conflict-resolution in organizational settings. Students will study the theory and research on effective negotiating strategies to build their understanding of, and skills for, managing differences and negotiation situations. The course considers, among other topics, the issues of negotiating across functions, between levels, across national and cultural differences, over race and gender differences, and between organizations. Students will also master conflict handling styles and response alternatives along with various modes of resolution including alternative dispute resolution, third-party intervention, mediation, and arbitration.