Mar 06, 2021  
Student Handbook 
Student Handbook

Campus Resources


Location: Austin Hall



Students are encouraged to email, call or visit the Bursar’s Office to resolve billing questions and to obtain information regarding their accounts. Statements of student accounts are available on MyMack. It is the student’s responsibility to monitor the account to ensure that all outstanding balances are paid in full. Students are expected to maintain their accounts in good standing and should seek guidance in the event that full payment of tuition and fees may be delayed.

Please note that no student will be allowed to receive any degree, certificate or academic transcript until financial accounts with the College have been previously and satisfactorily settled.

For additional information regarding the list below, please refer to the Academic Catalog:

  • Fees and Expenses
  • Deposits
  • Payment, Withdrawals and Refunds

Location:  Sakowich Campus Center, Third Floor


Inspired by the Gospel of Jesus Christ and the college’s Catholic and Augustinian heritage, the Grace J. Palmisano Center for Campus Ministry at Merrimack College fosters the spiritual development of the entire Merrimack community: students, faculty, staff and administrators, by helping them grow in their friendship with God and to utilize their strengths and talents in service to God’s people.  We invite all members of our community to recognize and respond to God’s call by participating in liturgies, retreats, service outreach, sacramental preparation, faith education, pastoral care, spiritual direction and other programs, in order to help bring about a world of peace, justice and harmony.  Our programs are open to members of all faiths, to enrich lives outside the classroom.


Location:  Sullivan Hall, First Floor


Cultivating the practice of Abrahamic hospitality, the Center for the Study of Jewish-Christian-Muslim Relations at Merrimack College educates for religious, ethical, and cultural literacy. We seek to counter destructive prejudice and increase mutual understanding among peoples of diverse beliefs. 


Location:  McQuade Library, Third Floor


Merrimack College is committed to working to empower all of its students to achieve their fullest potential.  The mission of the ADA Office is to provide equal access to higher education for students with diagnosed disabilities as defined by Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 (ADA), and the ADA Amendments Act of 2008 (ADAAA).

Students who are interested in receiving services through the ADA Office must:

  1. Identify themselves as a student with a disability;
  2. Request services;
  3. Submit documentation of their disability; and,
  4. Schedule an appointment to meet with the ADA Academic office to review documentation and develop a plan.

The ADA Academic Coordinator will review potential accommodations and develop an Accommodation Plan with the student.  Students are encouraged to take a proactive role in accessing services. 

Reasonable Accommodations must be directly linked to functional limitations determined by a comprehensive review of documentation.  Reasonable Accommodations which provide equal access to education must not interfere with academic/technical standards or essential course requirements. 

Students without documentation who are interested in receiving services should contact the ADA Office.  The ADA Office can provide information with regard to accessing disability documentation. 

The ADA Academic Coordinator works closely with the ADA Compliance Coordinator and the ADA Compliance Team in addressing access issues on campus. 

Located on the third floor of the McQuade Library in the Center for Academic Enrichment, the ADA Office is open during regular college hours.  Students who are interested in receiving accommodations or have questions about documentation guidelines are encouraged to contact our Disabilities Coordinator at 978-837-5140.

Merrimack College does not offer a separate program for students with disabilities.  Students with disabilities are encouraged to participate in College programs and extracurricular activities.  If a student requires specialized services, the ADA Office will provide referrals to outside organizations.


Location: Austin Hall, First Floor


Eligibility for Financial Aid:

To receive financial aid at Merrimack a student must:

    A       File the Free Application for Federal Student Aid (FAFSA);

    B.      Be a citizen of the United States, a permanent resident, or eligible non-citizen;

    C.      Enroll in a degree-granting program of study;

    D.      Have received their high school diploma or GED;

    E.      Be registered with Selective Service, if required;

    F.        Not be convicted of a drug-related crime in the last year;

    G.        Not be in default from previous student loans;

    H.       Make satisfactory academic progress toward the completion of their course of study. The complete schedule of the College’s statement on satisfactory academic progress follows and is also available upon request from the Office of Financial Aid.

    I.          Enroll at least half-time to retain eligibility for federal loans.  Undergraduate half-time status is classified as 8 or more credit hours.

Financial Aid Satisfactory Academic Progress Standards

Satisfactory Academic Progress Standards

In order to receive, or continue to receive any financial aid, or receive funds from programs which require satisfactory academic progress, a student must comply with the standards listed in the College Catalog, Student Handbook, or other financial aid publications. In accordance with federal regulations, Merrimack College has adopted the following statement of satisfactory academic progress standards which students must meet in order to maintain eligibility for financial aid from the federal and state programs.

Qualitative Standards: Satisfactory academic progress requires a cumulative GPA of 2.0 or better by the end of your second academic year.

Quantitative Standards:  Students must successfully earn 67% of their cumulative attempted credits.  In addition, you will not be eligible to receive federal financial aid once you have attempted more than 150% of the normal credits required for your degree. For full-time students this means the student must complete their degree within 6 years.


  • All transfer and summer credits are calculated toward the satisfactory academic progress standard whether taken at Merrimack College or any other institution. 
  • Grades of F, W, unofficial withdrawal or N are considered attempted, but not earned credits.
  • Students can repeat courses as many times as required to pass the course. However, if a student wishes to repeat a course to improve their grade, they can only receive aid for courses repeated one time.

Review of Satisfactory Academic Progress

Satisfactory Academic Progress for federal and state financial aid will be reviewed at the end of each Spring semester.  If the cumulative grade point average falls below the minimum standard and/or the student falls behind in earned credits, the student will be notified by the Office of Financial Aid, and may appeal in writing by completing the required process below. Once the appeal is received, the Office of Financial Aid will notify student of future eligibility.

The review of Satisfactory Academic Progress for financial aid purposes is based on a student’s entire academic record, even if the student did not receive financial aid during previous semesters of enrollment.


Students who do not meet the minimum Satisfactory Academic Progress requirements for financial aid have the opportunity to appeal when special circumstances exist.  Conditions when a student may appeal include death of a relative, injury or illness of the student, or other extenuating circumstances.  In order to appeal, a student must submit a completed Satisfactory Academic Progress appeal form, including personal statement and supporting documentation. In addition, the student must meet with their academic advisor to develop an academic plan, outlining the steps required to meet Satisfactory Academic Progress standards.

If a student’s appeal is approved, they will be placed on financial aid probation, and will continue to receive financial aid while on probation. At the end of this probation period, the student’s academic record will be reviewed to evaluate progress and determine continued eligibility. 

Denied appeals will result in the student being ineligible for financial aid until minimum Satisfactory Academic Progress standards are met.

Appeals will be granted only one time during your enrollment at Merrimack. Exceptions may be made in certain circumstances.

After an appeal is granted, if the student fails to meet the terms outlined in their academic plan, they will become ineligible for financial aid until the minimum standards for Satisfactory Academic Progress are met. All courses, including summer and transfer courses, are calculated toward Satisfactory Academic Progress whether they are taken at Merrimack College or any other institution.

Re-Establishing Financial Aid Eligibility

A student may regain financial aid eligibility by successfully meeting the College’s SAP policy requirements or successfully meeting the requirements of an established academic plan.

Application Information

All students who wish to apply for financial aid should file the Free Application for Federal Student Aid (FAFSA) online at

Freshman applicants should file by February 15.

Transfer students applying for Fall should file by April 30.

Transfer students applying for Spring should file by December 1.

Current students must file the FAFSA renewal prior to April 1 and meet Merrimack’s standards for satisfactory academic progress for financial aid. The Merrimack College Federal School Code is 002120 and must be included on your FAFSA.


Location: Sakowich Campus Center, Second Floor


The Anthony Sakowich Recreation Complex on the first and second floors of our Sakowich Campus Center features a fitness area with cardio equipment, free weights, circuit training, aerobics/dance studio, indoor jogging/walking track, and basketball and volleyball courts.   Merrimack students, faculty, and staff have free use of all fitness facilities but must present a valid Merrimack ID.


Location: Between Monican Centre and St. Thomas Apartments


The Hamel Health and Counseling Center offers both health and counseling services for all Merrimack students currently enrolled in one or more classes. Hours of operation are Monday through Friday 8:30 a.m. - 5:00 p.m. The Center is closed on weekends and holidays per the college calendar. Students are able to make appointments during business hours, Monday -Friday by calling us at 978-837-5441. Students are able to walk-in to the Center during clinical hours and for any urgent matters. Services are free and confidential to all Merrimack students.

Counseling Services

The counseling staff consists of licensed clinicians who provide crisis intervention, short term counseling, assessment, referral, and consultation services. Counseling services are completely confidential except in cases where there is a risk of imminent danger or threat of harm to an individual or to the community. Students access the counseling service by calling or stopping by the Center to make an appointment. Crisis counseling is available in person during business hours and by phone after hours and on weekends.

Counselor-On-Call: After Hours

After business hours, on weekends, and on holidays, the Counselor-On-Call rotation is shared by the professional mental health staff of Hamel Health. The Counselor-On-Call can be contacted through Residence Life staff or by calling the Merrimack College Police Department at 978-837-5911 and asking to speak with the Counselor-On-Call. You must leave your name and phone number and the Counselor-On-Call will call you back. When calling the Counselor-On-Call, please allow 15 minutes for a call back. If more emergent care is required, please seek assistance directly with The Merrimack College Police Department x5911.

Health Services

The health services staff is comprised of licensed medical professionals including a physician and nurse practitioners.  Students are seen by appointment only. All enrolled students must complete health forms and have active documentation of state-required immunizations on file with the Health Center. Health forms are provided to all entering students and are also available in the Center and online via the Hamel Health website.

For medical treatment when the office is closed, students may use off-campus services. The following local services are available and students should bring their health insurance card:

Doctors Express - 129 Turnpike Street, North Andover, MA 01845  

Phone:  978-470-0800

Monday - Friday:         8:00am - 8:00pm
Saturday, Sunday:       8:00am - 5:00pm
More information:


Merrimack Medical and Walk-In Center - 25 Marston Street, Lawrence, MA 01841
Phone: 978-688-3100

Monday - Friday:             8:30 am - 6 pm
Saturday:                        9:00 am - 3:00 pm

Sunday and Holidays:   10:00 am - 3:00 pm.

More information:

Pentucket Medical Express Care at River Walk - 360 Merrimack Street, Lawrence, MA 01843
Phone:    978-557-8800

Monday - Friday:       7:30am - 7:00pm

Saturday:                   8:30am - 4:30pm

Sunday/Holidays       8:30am - 2:30pm

More information:


If you have concern about a medical, mental health or safety issue that cannot or should not wait, please call Merrimack College Police Services at x5911 when you are on campus. If you are off campus, dial 911, or go directly to the nearest emergency room.

Emergency Rooms at Lawrence General and Holy Family hospitals provide 24-hour medical care.

Lawrence General Hospital - 1 General Street, Lawrence, MA 01842


Holy Family Hospital - 70 East Street, Methuen, MA 01844


Insurance and Health Forms

All full-time graduate and undergraduate students attending Merrimack College must carry health insurance. Merrimack students are automatically enrolled in the college-offered health insurance plan; students who prefer to carry their own health insurance policy must fill out a waiver to document appropriate coverage. Questions about the student health insurance should be directed to the Bursar’s office at x5138.

Hamel Health and Counseling Services are available and free of charge to all Merrimack College undergraduate and graduate students. Health insurance is not involved when visiting Hamel Health unless an outside provider must be utilized; this process will be fully explained to you if and when using your health insurance is necessary.

Full-time undergraduate and graduate students and all residential students are also required to submit completed health forms with documentation of required immunizations to the Health Center prior to enrollment.


Location: 300 Haverhill Street, Lawrence, MA


Hands to Help is a Merrimack College office based out of St. Mary of the Assumption parish in Lawrence. Hands to Help is a popular volunteer site for Merrimack students to do community service and gain work experience in various fields. The office functions as a community resource center open to the public and its programs are primarily run by Merrimack students. Hands to Help provides after school tutoring, open gym nights, tax assistance, ESL conversation appointments, and general form assistance. Additionally, Hands to Help acts as an information referral site to other local non-profits and offers resources, such as computers, for public use.


Location: McQuade Library, Second Floor


Merrimack College’s Information Technology Services (ITS) provides solutions that support a wide range of computer-related activities and infrastructure for education, research and the day-to-day functions within the college community.


Location: Sakowich Campus Center, Third Floor


Nearly 200 students from all over the world study at Merrimack College. The Office of International Student Services offers a customized orientation for international students and supports them with immigration services as well as programs to optimize to the academic, professional, social, personal, and cultural integration into the College and the United States. The Office serves as a liaison between Merrimack College, the U.S. government, and any foreign government concerning an international student studying at the College. It is the student’s responsibility to remain compliant with their Merrimack I-20 and report any address, status, or academic major change to this office.


Location: Sakowich Campus Center, Third Floor


The Office of Global Education is committed to connecting Merrimack students in all academic disciplines to educational opportunities that will deepen their academic studies and understanding of themselves as global citizens whether they study abroad for a semester or on one of Merrimack’s short-term programs. Global Education is an investment in the Merrimack campus as well because when our students return they come with a new understanding of critical global realities, new skills of cultural literacy, and an expanded understanding of themselves.


Location: McQuade Library, Second Floor


The MACK Card is used for residence hall access, as your library card and can be used to access goods and services on and off campus much like a debit card. The MACK Card makes your life at Merrimack easy by connecting you to Sparky’s Dining Hall, Warriors Den and Zest Cafe. You can use your card to access a variety of services on campus including Post Office, Campus Book Store, Print Center, Police Services, Sakowich Fitness Center and Library Copy machines. 

The MACK Card office is your one-stop shop for the Merrimack Access Card.  Visit the MACK CARD Office to have your photo ID created, get replacement cards, check balances and report lost or stolen cards.


Location: Monican Centre


Merrimack College, a suburban modern Catholic center of higher learning, is located in the Merrimack Valley of Massachusetts. The College community of more than 3,800 is part of the towns of Andover and North Andover, which have a combined population of 52,000 and is 2.5 miles from the city of Lawrence with a population of 70,000. The College shares with its neighboring communities many interests and problems including a concern about crime, access to events, and services.

Approximately 2,300 students live on campus; about 700 commute to classes. The college employs 600 full-time and part-time faculty, administrators, and staff members, all of whom have access to academic, recreational and administrative facilities on campus. Access to the residence halls, however, is limited to students and their guests in accordance with college procedure. Employee access to campus residential areas is restricted to authorized Police and Campus Life personnel and Facilities performing work-orders under strict supervision. The public is admitted to cultural, recreational and sporting events on campus and access is limited to the facilities where the events are held. Students and parents are concerned about safety issues on a college campus. Merrimack College appreciates that concern and works to create an environment that allows the students to pursue their studies as free as possible from threats to their safety or well-being.

Mission Statement 

The mission of the Merrimack College Police Department is to provide comprehensive law enforcement services that enhance the educational mission of the college. We are committed to the protection of life and property, the prevention and detection of crime, the enrichment of the quality of life and an unwavering commitment to “Excellence in Service through Community Policing” for all members of the campus community, their guests and visitors.


We emphasize integrity, honesty, impartiality and professionalism from our members in order to create an environment that values differences and fosters fairness and flexibility in our mission. We encourage community input and interaction that will assist us in developing sound partnerships between community and the police. Working together, we can protect our future and enhance the quality of life for everyone within the college community.

Department Information  

Emergency: 978.837.5911 (or 5911 internally)
Business: 978.837.5555 (or 5555 internally)

Anonymous Tip Line: 978-837-5777 (or 5777 internally)


TTY for Hearing Impaired

The Merrimack College Police Department does not have TTY (text telephone) capabilities. If you need to contact us and you are deaf, hard of hearing, late deafened, or speech disabled you may access MassRelay 24 hours a day, 7 days a week, 365 days a year where a Relay Operator (OPR) will complete your call, dialing the party you wish to contact. The OPR will then stay on the line to relay messages electronically via a TTY or verbally to people who can hear. All relay calls are confidential.

MassRelay Numbers

·         Universal Access 711

·         TTY 1-800-439-2370

Voice/Speech to Speech Relay (STS) 1-800-439-0183


Crime Statistics and Crime Rates

In accordance with the Crime Awareness and Campus Security Act of 1990 (also known as the Jeanne Clery Act), Merrimack College furnishes current students and employees, as well as those applicants for enrollment or employment who so request, an annual report of campus security policies and crime statistics. Institutional crime statistics may also be obtained on the internet at  for the most recent three-year period. Statistics are also available on the department’s web site,  or in flyer format from the Police Department.

Safety Escort

If you feel uncomfortable walking alone at night, or have special circumstances that cause you to be concerned about your personal safety, you may contact the campus police dept. at (978) 837-5555 externally, x5555 internally or by use of Emergency Phones located throughout the campus.  An officer will provide a safety escort. The service is available to all community members and their guests.

Occasionally, situations may arise when an officer is unable to respond immediately to your request. The dispatcher will advise at the time of your call of any expected delays. A Student Security Team member may be dispatched to your location to provide the service. Please wait in a safe place for the arrival of your safety escort.

The campus police department is committed to the goals of providing a safe, efficient and courteous escort service. Therefore, certain restrictions must be placed on this service. The escort service is not designed to:

  • Provide transportation to/from places of employment, restaurants, taverns, airports, mass-transit, etc.
  • Provide transportation for large groups or persons intoxicated or otherwise exhibiting disorderly behavior.

Location: Sakowich Campus Center, Second Floor


The Campus Post Office, operated as a Contract Unit of the United States Postal Service, serves the entire campus community. Customers may purchase stamps and U.S. Postal Service Money Orders, send Express Mail, Priority Mail, Certified, Registered, Insured, Delivery and Signature Confirmation and International Mail. You may also obtain zip codes and postal information.

The Campus Post Office accepts cash, checks (with I.D.), credit/debit cards and MACK bucks for payment. Money Orders may be purchased with cash and debit cards only.  As a college mail center, we also handle all the college mail sorting and delivery, and maintain student mailboxes.


Location: Sakowich Campus Center, Third Floor


Merrimack College’s Office of Student Involvement’s mission is to engage students in purposeful out of classroom experiences that enlighten students through social, cultural, spiritual, transitional, and interpersonal development. And to empower them to live the mission of Merrimack College by promoting leadership, community building, awareness, scholarship, and service in their daily lives.

To learn more about opportunities offered through Student Involvement or ways to get involved, visit our website.


Location:  Sakowich Campus Center, Third Floor


College is a new and exciting experience for young adults. Along the way each student will face challenges and successes, both of which will make them a stronger person. The Office of Wellness Education thrives on educating the mind, body and spirit of all students to reach their highest potential. The Office of Wellness Education supports students’ physical, emotional, social, intellectual, spiritual, and occupational wellness by integrating prevention and health promotion into students’ everyday lives at Merrimack College. Some of our initiatives include Wellness Week, Love Your Body Week, peer education, Green Dot bystander intervention education, mental health screenings, and late-night programs. 

Students can feel free to visit the Office of Wellness Education if they need resources on mental health, stress relief, alcohol/drug topics, and much more. We have paper resources and brochures and can also refer you to helpful internet resources and/or other offices on campus.